Q What is the expected delivery time of my order?

A The majority of rugs are available from stock & will be delivered within 3 working days. If your rug is temporary out of stock it usually takes 7 to 10 days to obtain it for you from the manufacturer. You may cancel your order at anytime before your rug is despatched call 08704 100 103 or email despatch@rugsearch.co.uk quoting your order reference number. Artificial Grass is dispatched from stock, delivery time dependent on your location.

Q Can I have my order delivered to my friends address or my place of work?

A Your card details will be checked against the delivery address. If they do not match we cannot process your order. You may be able to ask your card issuer to register an additional delivery address i.e. your place of work to you card, it will then be possible for us to process your order & make a delivery at this address.

Q Can I collect my order from you directly?

A Yes, all orders can be collected from our showroom in Sheerness, Kent. We will also refund any delivery charges charged to your order if you make a collection yourself. You must remember to bring with you the payment card you used to make your purchases so that we can make the refund. Before travelling call or email so that we can confirm that your order is complete & ready for collection.

Q I have placed an order with you but you haven’t charged my card?

A We do not make any charges to your card until your order is despatched. We may however obtain pre-authorisation that funds are available & conduct security checks with the card issuer.

Q What happens if I’m out when my order is delivered?

A Our courier will leave a card if they cannot make a signed delivery. The card will have the details of the local depot where your order has been returned. You can then arrange directly with the courier a date & time for re-delivery.

PLEASE NOTE If delivery is unsuccessful the second time, it will be your responsibility to collect your order from the couriers depot local to you. Deliveries uncollected for 7 days may be returned, re-delivery charges may then apply.

Q Can you provide a sample so that I can see the quality & colour of a rug?

A Unfortunately we cannot supply samples of our rugs. Rugs can be seen in limited designs & sizes in Carpetright stores nationwide. Alternatively you can visit our showroom in Sheerness, Kent.

Q I have received my order but I wish to return one of the rugs. How do I do this?

A See Returns Details

Any further questions email customerservices@rugsearch.co.uk or call 08704 100 103